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Cancellation Return

OSB BIOLOGICAL PLANT PROTECTION SYSTEMS FT. IND. AND TRADE. CO. LTD. ,which is shopping site www.osbbiological.com the products you buy online are under the guarantee of the manufacturer and importer. The invoice that we will send together with the product you have purchased, replaces the warranty certificate for these products. For this reason, please carefully keep the invoices that will be sent to you by us. Before using our products, carefully read the user manual and instructions for use.

  1. RIGHT OF WITHDRAWAL

    You can return the product you have purchased within 14 days from the delivery date without opening the package, using it, or allowing it to deteriorate. Before returning the product, please send it to [email protected] with an e-mail containing your invoice number and order number, specifying the reason for the return. [email protected] . OSB BIOLOGICAL PLANT PROTECTION SYSTEMS FT. IND. AND TRADE. CO. LTD. After sending the e-mail you sent to our communication channels, it will contact you and inform you about the return processes of the products. It should be sent back to us on the invoice issued in your name along with the product. The cost of another product or product will be refunded to your credit card instead of the returned product. Refunds will be paid due to transportation costs/expenses will be covered by you.
  2. Damaged Products During Transport

Sevkiyat sırasında zarar gördüğünü düşündüğünüz paketleri teslim aldığınız kargo yetkilisi önünde açıp kontrol etmeniz gerekmektedir. Eğer üründe bir tahribat mevcut ise kargo firmasına tutanak tutturarak ürünü teslim almayınız. Ürün teslim alındıktan sonra kargo firmasının görevini tam olarak yerine getirdiğini kabul etmiş olduğunuzu unutmayınız.

  1. Defective Product

Please send an e-mail containing your invoice and order numbers by stating the faulty products that were not noticed during the delivery and occurred in the application to [email protected] or OSB BIOLOGICAL PLANT PROTECTION SYSTEMS FT. IND. AND TRADE. CO. LTD. Please contact the communication channels. If your reason for return is deemed appropriate, the faulty product will be replaced with a new one after sending the invoice to our store together with the returned product. Refunds will be paid due to transportation costs will be covered by you.

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